return policy

Certainly! Here's a tailored return policy reflecting your requirements:

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Return Policy

Unopened and undamaged items within 10 days of purchase.

Items that are damaged during shipping (please see Damaged Items section below).

At Thriftily, we are committed to providing you with high-quality products and exceptional service. While we do not offer refunds, we do provide a hassle-free exchange within 7 days of receiving your order for defective or damaged items. Please read the following guidelines carefully to ensure a smooth exchange process.

Easy Exchange Process:

1. Contact Us: If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order to initiate the exchange process. You can reach us via email at thriftily.info@gmail.com

2. Provide Evidence: To facilitate the exchange process, we require customers to provide an unboxing video clearly showing the defect or damage. This video is mandatory and helps us assess the issue accurately.

3. Exchange Request: Along with the unboxing video, please provide us with details of the defective or damaged item, including your order number and a brief description of the issue.

4. Return Shipment: Upon approval of your exchange request, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs.

5. Receive Exchange: Once we receive the returned item and verify the defect or damage, we will process your exchange and ship out a replacement item promptly.

Please Note:

• Exchanges are subject to availability. If the desired item is out of stock, we will provide you with alternatives or issue store credit.
• Items must be returned in their original packaging, unworn, unwashed, and with all tags attached.
• We reserve the right to refuse exchanges if the item does not meet our return policy criteria or if the unboxing video is not provided.
• Original shipping fees are non-refundable.

By shopping at Thriftily, you agree to adhere to our return policy outlined above.

If you have any further questions or concerns regarding our exchange process, feel free to contact us. We are here to assist you every step of the way!

Sincerely, TEAM THRIFTILY

REFUND POLICY

No Refund Policy

 

Thank you for shopping with us! We value your satisfaction and strive to provide high-quality products. Please review our No Refund Policy carefully before making a purchase.

1. No Refunds:

   • All sales are final. We do not offer refunds for any products purchased from our online store. Once a purchase is made, it cannot be canceled or refunded under any circumstances.

2. Exchange Policy:

   • We offer exchanges if you receive a damaged or defective item. Please contact our customer support within [insert time frame, e.g., 7 days] of receiving your order to initiate the exchange process.
   • Exchanges are only available for the same product and are subject to stock availability.

3. Free Exchange for Damaged or Defective Items:

   • If your product arrives damaged or defective, we will provide a free exchange at no additional cost to you.
   • To qualify for a free exchange, the item must be unused, in its original packaging, and accompanied by proof of purchase (order number, receipt, etc.).

4. Exchange Process:

   • To request an exchange, please contact our customer support team at [insert contact details] with your order details and a description of the issue, including photos if possible.
   • Our team will review your request and provide instructions on how to return the damaged or defective item.
   • We will cover the shipping costs for returning the damaged or defective item, as well as the cost of shipping the replacement product to you.

5. Exceptions:

   • This policy does not apply to items purchased on sale or with a discount code. All sales on discounted items are final, and no exchanges will be allowed.